Driven to be Different...
Every business has challenges, but the greatest challenge for any business is to stand out from the crowd. This is why we are driven to be different.
Right Choice Programme
Firstly our Right Choice programme ensures that your drivers chose the right vehicle for both themselves and the company. We guide you through the selection process by finding you the right vehicle range, the right funding option, organising the test drives, and providing you with impartial, honest advice. The term of the contact can be made to suit your specific circumstances, starting from 6 months for new start employees, through to 4 year contracts.
One Call Operations Department
Our One Call Operations department is run by a highly experienced team who are dedicated to providing their high standards for all servicing
- One call for all servicing, recalls, warranty and tyres
- Delivery and collection service by DFC drivers
- Courtesy vehicle booking with DFC vehicles
- Convenient on-line service booking facility
Essentially we take all the hassle away by taking full responsibility for managing your vehicle in one call. Of course you also benefit from the advantageous rates that we have negotiated with our suppliers for parts and accessories, thus ensuring that we continue to keep your costs down.
Dedicated Customer Care
A good vehicle management company should provide a customer care programme throughout the contract period. This programme should help you monitor the usage of your vehicle to ensure that you are aware of and can manage the implications of any damage or excess wear and tear, excess mileage and any changes in legislation that may affect you or your drivers.
Cycle of Excellence
Our unique Cycle of Excellence is the process we have developed to ensure that your relationship with DFC not only meets but exceeds your expectations over the entire contract period. We are committed to excellence and customer care, which is why our customer trust us and we therefore have industry leading levels of repeat business.
No Hidden Charges
We believe the spirit of vehicle management is a fixed monthly payment and no hidden extra charges to be paid at the end of contract. We are committed to managing contract costs such as over contract mileage, refurbishment and termination costs during the contract period. Using our sophisticated forecasting system, we can predict your end of contract mileage, which allows us to work with you to manage your contact parameters and to minimize the hidden charges that the industry has become known for.
Should your situation change mid contract, come and talk to us. We believe in long term relationships with our customers and therefore we understand that there may be an element of contract flexibility needed to ensure that we maintain our strong relationship.
