Customer Survey Results
Latest Independent Customer Survey
DFC is proud to be the leader in customer service in vehicle management. We listen to our customers and are the only company to undertake an independent view from our customers about how we are performing. Do we meet expectations and have we achieved our ambitions to exceed your expectations.
In addition to the feedback collected during our customer service visits, we have also undertaken our second independent customer care survey through Haybury Marketing. A representative sample of the customer mix in terms of size and length of experience with DFC were surveyed and from the results, it is clear that we are the leaders in our field.
Overall findings
The majority of the respondents were happy with the pre-sales level of information and the amount of personal care from DFC staff they have received during the contract.
The majority of the respondents were happy with the pre-sales level of information and the amount of personal care from DFC staff they have received during the contract.
95.65% of respondents feel that DFC has either met or exceeded their expectations which is an increase from last year.
In excess of 90% of respondents rated DFC in the upper quartile for their level of understanding their requirements which is a big jump from the 80% last year, and 85.5% scored DFC with 8 or above for how they felt DFC had met their expectations, again this was an increase of 6.5% from the previous survey.
92.75% of customers stated that they would trust DFC to manage their fleet after this contract.
Supporting this level of trust and comfort with DFC was the 97.1% who stated that they were comfortable in recommending DFC to their colleagues, friends and family and many already have.
The results from this survey highlight that we are on the right track. We know it is important to stay one step ahead, so we continue to innovate and develop our customer services to meet and, of course, to exceed your expectations in the future.
